Q: What is the warranty policy for my pump and cable?

• Commodore Pumps (Motor and Pump Head): These components come with a 2-year quality warranty.
• Inverters and Controllers: These units are covered by a 2-year warranty by Commodore.
• Cables and Leads: Cables and leads are NOT covered by the warranty.
• Consumables: Parts that are expected to wear out over time, such as helical rotor pump impellers, are not covered.

Warranty Service Terms

• Defective Parts: If an item is found to be defective within the warranty period, the part will be replaced free of charge.
• Repairs: You may send faulty goods back to be repaired by factory-trained staff for free within the warranty period.
• Shipping: The cost of shipping for warranty claims is the responsibility of the buyer.

Major Warranty Exclusions (How to Keep Your Warranty Valid)

The manuals list several specific situations that will void your warranty or lead to charges for material costs:

1. Improper Support: Never support the weight of the pump by the power cable. You must use a dedicated steel hanging cable.
2. Dry Running: You must install low water sensors to prevent the pump from running dry, as damage from dry running is not covered.
3. Abrasive/Corrosive Water: Damage caused by sand, abrasives, or corrosive water is excluded. Crucially, a submersible pump must not be used to bail or clean out a brand-new bore.
4. Unauthorised Access: Repairing or disassembling the unit without manufacturer authorisation will void the warranty.
5. Installation Height: Ensure there is at least 1.5 meters (5 feet) of clearance between the bottom of the pump and the bottom of the bore to prevent it from resting in or sucking up sand.
6. Negligence or Misuse: Any damage resulting from improper use, negligence, or natural forces (like fire or flood) is not covered.

If your item is found to be defective, you should provide the inverter failure photos, videos, and the Serial ID to your distributor to begin a claim.